Terms and Conditions
The terms and Conditions below apply to the use of this web site www.kendalmeatcompany.co.uk, and by accessing the web site and / or placing an order with us you agree to be bound by these terms and conditions. If you do not accept these terms, please do not use this web site.
- Making a Purchase
You will need to create an account with us on our website before making a purchase; this enables you to store all your billing details so you don't have to enter them every time you place an order with us. You can browse our website by clicking on the categories at the top of the website. When you click on a product you simply choose the number of packs you require and Click the "Buy Now" button. This item will then be added to your shopping cart / basket ready for the check out process. Once all products have been added to your cart / basket you will be prompted to login, if you aren't already logged in, before you make your purchase. Follow the easy online instructions throughout the check out process to finalise your order. Once your payment details have been entered and you confirm your order, your payment will instantly be processed by our acquiring bank. You should receive an instant email conformation once your order has been submitted stating what you have ordered, the value of order, and the date you have requested for collection. If you don’t receive your conformation email within 1 working hour, please contact us to confirm your order has been received successfully. Telephone operated between 9 am and 5 pm (Monday to Saturday)
- Multi buy prompts
When at the checkout section of the ordering process - the system will prompt you to multi buy offers that you might be missing out on.
- Remittance terms
Orders will only be created once full payment has been received and cleared.
- Delivery / Collection
KMC does not offer a delivery service or postal service at the moment. Though a local delivery service is under consideration for the future.
When placing your order you select a day for collection from our factory shop in Kendal. This can be the following day if orders are placed the day before if placed before 12 noon, or on any future working open day you select (Monday - Saturday between 9am -5pm)
When you place your orders on line through our "click and collect” system you will receive an email confirming your order, the value and the day of collection you have requested.
If you fail to collect on the day you have nominated we will hold your product in our chillers and contact you to remind you of your non collection.
- Product Packaging
All products are packed either in Vac pack Bags or cling filmed wrapped packaging.
- Product Labelling
All the usual necessary information is on the label. Product Name, Ingredients, Use by Date if fresh or Frozen, Weight and Price.
- Unfulfilled Orders
In the unlikely event that we are unable to meet you’re on line order, we will contact the customer by telephone or email as soon as possible. A full refund will be issued.
If we are unable to meet a small part of an order, we will contact the customer by telephone or email as soon as possible and offer an alternative product to a similar value or offer a part refund or a full refund will be issued.
- Guarantee of satisfaction
If for any reason a customer is dissatisfied with the products that they have received they should contact us within 24 hours of collection.
All complaints will be dealt with personally and immediately. Kendal Meat Company will undertake to resolve all complaints to the customer’s satisfaction within 7 days of contacting Kendal Meat Company Ltd.
Where a claim of defect or damage is made, the goods may have to be returned by the customer to us within the best before date or use by date on the product. The customer shall be entitled to a replacement or a full refund if the goods are in fact defective.
- Statutory Rights are not affected
We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.
- Cancellation of online click and collect orders
We regret that due to the very short timescale involved in processing fresh meat, orders cannot be amended or cancelled once they have been placed.
The design, text, graphics, images, applications, software, underlying source code and all other aspects are the copyright of Kendal Meat Company Ltd. In accessing these web pages, you agree that any downloading of content is for personal, non commercial reference only and you must seek permission from Kendal Meat Company Ltd before doing so. No part of this web site may be reproduced or copied and images are the property / copy righted to Kendal Meat Company Ltd.
- Intellectual Property
Copyright and all other intellectual property rights in the content of this website are owned by or licensed to “Kendal Meat Company”. Except as expressly set out below, all rights are reserved. Content is provided solely for the purpose of marketing the business of “Kendal Meat Company Ltd” and / or its group companies.
You may retrieve and display the content of the KMCinlkendal.co.uk website on a computer, store such content in electronic form on disc etc (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non commercial use, provided you keep intact all any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute, or use for commercial purposes any of the materials or content of the kendalmeatcompany.co.uk website without written permission from Kendal Meat Company Ltd.
- Limitations of Use
You may not use the kendalmeatcompany.co.uk website for any of the following purposes:-
Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material; Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; gaining unauthorised access to other computer systems; interfering with any other persons use or enjoyment of the kendalmeatcompany.co.uk website; breaching any laws concerning the use of public telecommunications networks; interfering or disrupting networks or websites connected to the kendalmeatcompany.co.uk website; making transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Kendal Meat Company Ltd reserves the right to refuse to post any material on the kendalmeatcompany.co.uk website or to remove material already posted on the kendalmeatcompany.co.uk website.
You will indemnify Kendal Meat Company Ltd against all loses, liabilities, costs and expenses reasonably suffered or incurred by Kendal Meat Company Ltd, all damages awarded against Kendal Meat Company Ltd under any judgement by a court of competent jurisdiction and all settlements sums paid by Kendal Meat Company Ltd as a result of any settlement agreed by Kendal Meat Company Ltd arising out of or in connection with; any claim by any third party that the use of the kendalmeatcompany.co.uk website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code or practice; any claim by a third party that the use of the kendalmeatcompany.co.uk website by you infringes that third party’s copyright or other intellectual property rights in whatsoever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the kendalmeatcompany.co.uk website by you.
- Our Rights as a supplier
We reserve the right to change prices and information at any time and without notice throughout this website.
- Advertising and sponsorship
The kendalmeatcompany.co.uk website may contain some advertising and sponsorship. These advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the kendalmeatcompany.co.uk website complies with relevant laws and codes. Kendal Meat Company ltd will not be responsible for any error or inaccuracy in advertising or sponsorship material.
- How we manage your nominated Club income
With total confidentiality as to incomes generated. If either ourselves or yourselves want to publicly make a statement etc as to income generated we must seek each other permission.
- Once we have received your banking account details.
- Information about your group, charity or club etc – so customers know what their contribution is being used for. Basically a brief paragraph Recognised logo if you have one and a link to your main web site.
- Customers then order through “click and Collect”
- They select you as the beneficiary of the 3%
- They collect their order from the factory.
- At the month end we calculate the money that has been contributed to your selected group etc. We then transfer this income to your nominated account by BACS payment.
All content and services on this website are provided at the users own risk and Kendal Meat Company Ltd does not make any representation or give any warranty in respect of the website and its content.
In particular, Kendal Meat Company ltd disclaims all liability in connection with the following:
Incompatibility of the kendalmeatcompany.co.uk website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the kendalmeatcompany.co.uk website; unsuitability, unreliability or inaccuracy of the kendalmeatcompany.co.uk website; inadequacy or inaccuracy of the kendalmeatcompany.co.uk website to meet your requirements; freedom of the kendalmeatcompany.co.uk website from viruses.
None of the content of this website forms part of any subsequent contract entered into for the purchase of Kendal Meat Company Ltd products or services, nor are its representatives to be relied upon in purchasing such products or services.
To the full extent allowed by applicable law, Kendal Meat Company Ltd will not be liable to the user or the website or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the kendalmeatcompany.co.uk website.
Nothing in the above paragraph shall exclude Kendal Meat Company Ltd for personal injury or death caused by its negligence.
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- Data Protection
All personal Data Collected from customers will be securely, in confidence, and never disclosed to any third party without your express permission.